Refund Policy

Effective September 21, 2026

Food items cannot be returned

For food-safety reasons, candy and other edible products cannot be returned or placed back into inventory. Purchases are not eligible for a cash refund because of a change of mind, taste preference, missed pickup, an incorrect address supplied by the customer, or damage occurring after pickup or delivery.

Replacement or store credit

If an item is incorrect, missing, expired, or arrives damaged or unusable, contact Jesse's Candy within 48 hours of pickup or delivery. Include the order name, a description of the problem, and a photo when reasonably possible. After reviewing the claim, Jesse's Candy will provide a replacement or store credit for the affected item. You do not need to return unsafe or damaged food unless we specifically ask you to preserve it for review.

When a refund is provided

A refund will be provided when required by law, when Jesse's Candy cancels an order, or when an online order cannot be delivered or shipped within the promised time and the customer chooses to cancel rather than accept a delay. Nothing in this policy limits rights that cannot legally be waived.

Pickup orders

Orders selected for event pickup must be collected at the Jesse's Candy Oktoberfest pop-up tent on October 3, 2026, between 3:00 PM and 8:30 PM. If you cannot collect your order, contact us before the pickup window ends so we can discuss local delivery.

Contact

Text (530) 312-6214 and include the name and email used for the order. Never send payment-card information by text.